warranty policy 1

TOKIT is built to last by highest standards. However, we do offer limited warranty on all TOKIT products.
 

Who may use the limited warranty 

The owners of TOKIT products purchased from the following platforms:

official website, tokitglobal.com (us.tokitglobal.com, eu.tokitglobal.com, uk.tokitglobal.com, sg.tokitglobal.com, my.tokitglobal.com, au.tokitglobal.com)

Amazon or Walmart official store

Shopee or Lazada official store

 

The period of coverage

TOKIT Omni Cook
Components Warranty  Period
Main Engine Frame, Mixing Bowl Body, Mixing Bowl Lid Two Years
Measuring Cup, Simmering Basket, Steamer Set (Condensation Tray, Main Body of Steamer, Septum, Steaming Rack, Steamer Lid), Slow-cook Plug Six Months
Mixing Blade Set (Mixing Blade, Sealing Ring and Lock Ring), Blade Cover, Whisk Three Months
Scraper, Tea Spoon Set  No Warranty

 

Induction Cooker Two Years
Slap Rice Cooker Two Years

 The limited warranty only covers product defects caused by workmanship or build materials.

 

What the limited warranty does not cover

  • Defects or damage resulting from accidents, neglect, misuse or abnormal use; abnormal conditions or improper storage; exposure to liquid, moisture, dampness, sand or dirt; unusual physical, electrical or electromechanical stress.
  • Scratches, dents and cosmetic damage, unless caused by TOKIT.
  • Defects or damage resulting from excessive force or use of metallic objects on the touch screen.
  • Devices that have the serial number or the IMEI number removed, defaced, damaged, altered or made illegible.
  • Ordinary wear and tear.
  • Defects or damage resulting from the use of the product in conjunction or connection with accessories, products, or ancillary/peripheral equipment not furnished or approved by TOKIT.
  • Any physical feature defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by TOKIT.
  • Defects or damage resulting from external causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source.
  • Defects or damage resulting from cellular signal reception or transmission, or viruses and other software problems introduced into the product.
  • Repair conducted by un-official repair center.
  • Other damage not caused by the design, manufacturing or quality of the product itself.

 

File a claim

To file a claim, you may need go through the following process:

1. Register your products

2. Get your order number or order email ready, as well as the model number and serial number which can be found on the body of products. 

3. Send  emails to service@tokitglobal.com including the photo or video evidence of your defected or damaged products. 

Contact Us

If you have other questions, please send emails to  service@tokitglobal.com. Our customer service team is always happy to assist with any questions that you have.